FAQ’S
HOST FAQ | GUEST FAQ
HOST FAQ
How do I get started?
With 3 easy steps you can set up your store in only 30 seconds!
Who stocks the items?
With a Host Co. store, you stock your own items and manage them with your store dashboard. Our job is to help you sell those items to your guests, along with products from local vendors and any services you might offer – all on your online store.
What should I sell?
Items that always sell…
•Snacks and drinks
•Sunblock
•Bottled water (large bottles)
•Items guests forgot
How do I change my store info?
Go under the “Settings” tab on your main dashboard to change store name, photo and address.
How do I get paid?
For more info check out our Commision & Payout page.
What about theft?
Do I need a seller’s license?
No, similar to eBay or Etsy, you do not need a seller’s license. See our terms of service for more information on how this works.
Do I need to collect sales tax?
No. We will be handling the collection of sales tax for you to save you the stress!
What happens if there’s a dispute between a guest and a host?
We encourage you to reach out to the guest first and see if you can resolve it between the two of you. If you can’t, contact us at support@thehost.co to help resolve the issue.
For any additional questions:
Contact us at support@thehost.co or sign up with for an information session here.
GUEST FAQ
Where do the products come from?
Most products are stocked by your Host and readily available in your rental. Local suggested items are provided by vendors in the area and are shipped directly to you.
I bought something that I don't like.
Your Host is not obligated to provide a refund, but it is helpful to let them know that their product is not what you expected.
The product I purchased is expired or inedible.
Please reach out to the retailer to request a refund. Please also cc us, support@thehost.co, to help us maintain quality control.
Where is my delivery?
If there is an issue with delivery please contact the retailer directly.
I purchased something that was broken or missing from the rental.
Please contact Paypal for a refund, and send an email to support@thehost.co.com with information on your purchase and photos of broken items. As with many things in life, if you broke it, you buy it.
What happens when I purchase an item?
You will receive an email receipt of your purchase and instructions on how to access your item. If you’ve purchased something that ships from a vendor you will receive confirmation and shipping information via email from that vendor.
What's to stop me from taking something and not paying for it?
Your conscience, we hope. Please be honest with what you use and consume. Just like with short term rentals, there is a level of trust involved. We also recommend that each Host take a photo of their items for sale, with a date stamp. If things are missing after your stay you can be charged for them. Our hope is that the short term rental rating system keeps everyone on their best behavior 🙂
What about refunds?
If your transaction was through PayPal. PayPal has support for requesting refunds. If your transaction was through your credit card, contact your credit card company. If you have trouble with requesting a refund, contact support@thehost.co and provide the your receipt information and the reason for the return. Include photos of your item.