Guest Help + Returns
Guest Help + Returns
Send us an email at support@thehost.co any time. Or check out our Guest FAQ here.
Common Solves:
Items that ship: If you are looking for an item that ships directly to your home, contact the vendor directly. You should receive an email with vendor information from The Host Co. within 24 hours of purchase. If you reach out to the retailer to discuss quality control, please also cc us, support@thehost.co, to alert us to the issue.
Services: If you have a question or need from a service we’ve linked to, reach out to that service directly.
Theft: Our terms of service state that missing items will be charged to the guest via their original checkout method. We ask that our Hosts take stock before and after guests check in/out. If you have received an email for payment and would choose to dispute it, contact support@thehost.co with the dispute information. And please keep in mind that you the other guests staying with you are responsible. If any item is missing and The Host Co. store was not opened, the theft dispute will be sent to the Short Term Rental platform, for example Airbnb or VRBO.
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